Privacy policy and cookies

About privacy policy

These privacy policies (the “Rules”) explain how PDM Savjetovanje d.o.o. for shops and services (hereinafter: "PDM Savjetovanje", processing manager) collects, uses and manages your personal data. PDM Savjetovanje is committed to protecting and respecting your privacy. Read these policies carefully to understand why and how we collect your personal information and how it will be used.

In terms of the personal data we collect, PDM Savjetovanje is the “controller”, that is, the one who determines the needs and means by which the personal data is processed.

If you wish to contact us regarding these rules or regarding your personal data, please use the following contact details:

Company name: PDM Savjetovanje d.o.o.

Address: Radnička cesta 80, HR-10 000 Zagreb, Croatia

Telephone number: + 385 (0)1 5625 779


How and when do we collect your personal information?

We collect your personal information when it is necessary to meet your consumer needs or for the needs of our business (eg when you buy or order services from us, when you contact us - customer service contact center, when you fill out our survey or provide feedback information about our services, etc.).

We generally collect personal information directly from you, when you order services or fill out a particular form, or when we collect information through video surveillance.

You can find more information about the situations and circumstances for collecting your personal data below, in the section "What we will use your personal data for". Remember that this is information about potential ways of using personal information, which you may encounter when you visit our stores and websites, make a purchase or use our other services. In each of these cases, you will also receive clear additional information about the purpose of the data processing, and in some cases we will also need your explicit permission to process it.

We do not use your personal information for marketing purposes unless you tell us to agree to it.

We treat your personal information as confidential and are properly protected by PDM Savjetovanje and / or our trusted partners (for more information, see the section: PDM Savjetovanje share information with third parties).

What data do we collect directly from you?

Typical categories of information we collect from users are: name, address or other payment information you provide when filling out forms on PDM Savjetovanje websites or when you communicate with us by phone or email or in our branches, your history of purchasing our services and additional information that you choose to voluntarily share with us.

When we collect information through video surveillance we do so in accordance with legal provisions or in justified cases to ensure the personal safety of you and PDM Savjetovanje associates, to protect your and PDM Savjetovanje's assets and to increase the security of your and our IT systems or mobile phones.

What privacy rights do you have?

Please note that you have the right to request the following from PDM Savjetovanje at any time:

  • to give you access to your personal information
  • You can ask PDM Savjetovanje what personal information you use, or you can request access to that personal information. You have the right to know the purpose of the processing, which categories of your personal data we store, the authorities or categories of authorities with whom we share your personal data, the retention period, as well as the source of the data in case the data is collected indirectly.
  • to provide you with a copy of the personal information we hold
  • You can contact us if you want a copy of some or all of the personal information we hold about you.
  • request correction of incorrect data
  • We want your personal information to be accurate and up to date. You may ask us to correct or remove information that you think is inaccurate or out of date.
  • request the deletion of personal data
  • You may request that we stop processing or even request the deletion of personal information about you that we hold. If we need your personal information to perform a PDM Savjetovanje contractual obligation to you, PDM Savjetovanjemay cease to be capable of performing such contractual obligations. Also, if your personal information is required in order for PDM Savjetovanje to be able to meet certain legal obligations (e.g., tax obligations), your request may not be able to be met.
  • Restricting access to your data (us and / or third parties) in certain processes or in full
  • If you want to challenge the accuracy of the data, or we no longer need personal data for the purpose of processing, but you need it to establish, execute or defend legal claims or you have objected to the processing on which the controller considers legitimate, you have the right to restrict personal data processing.
  • file a complaint in the way we use your information
  • Remember that you have the right to object to the processing of personal data based on a legal basis that the controller considers legitimate.
  • request data transfer to another processor (transferability of rights)
  • If the processing is based on your consent or is performed by automatic means, you have the right to ask the controller to transfer the data to another controller.

To exercise any of the above rights please use the PDM Savjetovanje contact information in the privacy section.

If you are not satisfied with how we have collected or used your personal data, you can file a formal complaint with the Personal Data Protection Agency.

Where is your personal information stored?

We store the personal information we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

Some data is still stored in paper form, but we tend to digitize all the personal data we process. The processed data is stored in the processing manager's premises and IT systems, but sometimes we store the data on the servers of our trusted service providers.

Does PDM Savjetovanje share data with third parties?

Privacy protection is important to PDM Savjetovanje, so we will never share your personal information with third parties except for the purposes described in these policies.

We sometimes share your personal information with our trusted partners, using secure IT systems. When we do so, the data is transferred to servers located in the EU or in the country, ensuring an adequate level of protection in accordance with EU legislation.

In addition, we may provide your personal information to our trusted partners who maintain our IT system or provide services on behalf of the processing manager. However, these service providers are obliged, according to the relevant contracts, to use the data entrusted to them only in accordance with our guidelines and exclusively for the purpose we have strictly determined. We also oblige them to adequately protect your information and to consider it a business secret.

In some cases, our partners providing services on behalf of or for PDM Savjetovanje may process your data outside the European Union. However, the contracts we enter into with such entities oblige them to treat your data with special security measures in accordance with the regulations in force in the Member States of the European Union.

How long will PDM Savjetovanje keep your personal information?

PDM Savjetovanje will not retain your personal information for longer than the period for which the information is needed to fulfill the purpose of its use. More information about the retention periods of certain types of data can be found in the section "What will we use your data for?".

What will we use your data for?

We may use your personal information in several different ways, mainly to perform our contractual obligations to you, but sometimes to improve your experience of buying services, downloading or for security reasons.

The data we collect will be kept until the purpose is fulfilled, related to the applicable laws of the Republic of Croatia, which arises from your relationship with us.

Order processing and service delivery

When you make a purchase from PDM Savjetovanje, we may ask you to provide certain personal information necessary to properly process your purchase. To process your order and ensure that your personal and financial information is accurate, we use trusted third-party payment systems to ensure that your payment is secure and that your information is not used for fraud. If you wish to pay for services online, the processing manager will request payment-related information, including credit or debit card number, card expiration date, CVV number, and billing address.

Customer Service - Office

If you contact our customer office (file a complaint or are not satisfied with the service, etc.), directly at PDM Savjetovanje or through any other means of communication available to you, we need your contact information to resolve the issue. with whom you are addressing us. The information you provide to us will only be used for this purpose. In certain cases, we will use the services of other manufacturers to whom we entrust your data only to the extent that this will be necessary to resolve your case. In this case, they may be IT system vendors with whom the processing manager cooperates and may be part of the technical support or part of the team whose service we use.

You can also contact the processing manager at the office or by phone. When you contact us or make a purchase by phone, the processing manager processes your data, such as: name, address, telephone number and e-mail address. You provide the mentioned data voluntarily. Failure to provide them may result in inability to fulfill the order or delivery.

Other websites

PDM Savjetovanje websites may contain links to third party websites.

These policies only apply to this website, so when linking to other websites, we encourage you to read their privacy policies.


All content published on this website is subject to copyright protection. Unauthorized use of any part of the website and content is considered copyright infringement and is subject to lawsuits.

The following explains the conditions under which the data submitted by the user via the form are collected and used.

If you do not agree with the content of the following text, please do not leave your data on this website in any case.

The purpose of collecting data through the form is to establish contact with the user in order to inform each other about the activities we do.

We may use all data submitted by users for the purposes of informing, informing and promoting about the services and activities we carry out. The user agrees that we send him information about our activities on a periodic basis.

All user data is strictly kept and is available only to people who need this data to do the job. In no case will we provide or disclose user data to third parties. Insight by the authorized services of the executive and judicial authorities of the Republic of Croatia, for the purposes of investigative actions on the basis of a valid court order, is excluded from the above.

We regularly give users a choice about the use of their data, including the ability to decide whether or not they want their data removed from the lists used for marketing campaigns.

Cookies policy

In order for the website to work properly and to be improved in order to improve your browsing experience, a minimum amount of information (cookies) must be stored on your computer. More than 90% of websites use the practice of cookies and are required by European Union rules to request the user's consent. By using this website, you agree to the use of cookies, the blocking of which allows you to continue browsing the site, but some of its features will not be functional.

What is a cookie?

A cookie is information stored on a personal computer at the time of browsing the website you have visited. Cookies are easier to use as they save your settings for a website (language or address) and reactivate them when you restart them. In this way, the information is tailored to your needs and common uses.

From simple settings information, cookies can also store a large amount of personal information (name, email address) to which you must give full access. If you have not enabled them, cookies cannot access the files on your computer. Cookie saving and sending activities are not visible to you, however you can select the option to approve / reject requests to save cookies, delete saved cookies and other activities related to the use of cookies in the settings of the selected Internet browser.

How to disable cookies

By disabling cookies, you do not allow them to be stored on your own computer. Cookie settings can be configured and changed in the selected internet browser. To see the settings, select the browser you're using (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, and Opera or Safari). If you disable cookies, you will not be able to use certain functionalities of the website.

What are temporary cookies?

Temporary cookies, or session cookies, are removed from your personal computer when you close the Internet browser in which you browsed the website. With the help of these cookies, the pages store temporary data.

What are persistent cookies?

Persistent, or saved, cookies remain on your personal computer even after you close your Internet browser. With the help of these cookies, the website stores data to make it easier for you to use. For example, websites that require you to enter a username and password will "remember" your entry that will appear each time you visit it again. Persistent cookies will remain recorded on your computer for days, months or years.

What are first party cookies?

First-party cookies come from the website you are browsing, and can be temporary or permanent. In this way, the website stores information that will make it easier for you to use each new visit to that website.

What are third-party cookies?

Third-party cookies on your computer come from other websites located on the website you are browsing. These are, for example, pop-up ads, and cookies have the role of tracking websites for advertising purposes.

Does this website use cookies?

Yes, this website uses cookies to provide you with a simpler and better user experience.

What cookies does this website use?

Session cookies - these are cookies that will be automatically deleted when you close the Internet browser in which you work.

Persistent cookies - these are cookies that will remain "recorded" in your internet browser until they expire or you delete them manually. The information collected is anonymous and does not include your private information

Specific cookies that we use:



Used to detect difference between user and visit. Cookie is generated by Java Script library and is updated every time when data is sent to Google Analytics. Does not contains user data.
Used to count unique visits. Cookie is generated by Java Script library and is updated every time when data is sent to Google Analytics. Does not contains user data.
1 day


Used to count page views for Google Analytics. Cookie is generated by Java Script library and is updated every time when data is sent to Google Analytics. Does not contains user data.

2 years



Tracks ads conversions for Google Adsense. Cookie is generated by Java Script library and is updated every time when data is sent to Google Analytics. Does not contains user data.permanentmarketing

Used to count page views for Facebook. Cookie is generated by Java Script library and is updated every time when data is sent to Facebook. Does not contains user data.

3 months
sbGets web browser details for Facebook.2 yearsmarketing
Mandatory cookie for basic website functions. Tracks user login and restores user when reloading webpage.11 months


Mandatory cookie for registrated users on website. Allows website access without login and is refreshed on every session.sessionmandatory

Are there any third party cookies on the website?

There are several external services that store limited cookies for you, and the same was not set by this website. Limited cookies are used for uninterrupted use of features that provide users with easy access to content. This page allows you to:

Measurement of attendance

The site uses Google Analytics - a service for measuring traffic. If you want to disable the storage of cookies by this service, disable them at the following link: Google Analytics -

Additional information about opting out of cookies

There are several websites for disabling the storage of cookies for different services. Read more at the following links:

Start of use and change of privacy policy

These rules come into use on 1.7.2022. and will be published on the website.

In Varaždin, 1.7.2022.